All products listed on our website are considered personal hygiene merchandise and therefore cannot be returned for a refund or exchange.
It is important that customers read and understand our return policy. Our product description pages, size charts, measuring instructions, and FAQs are available to you assist you in making a correct purchase. However, if you are still unsure or have questions about sizing or product information, please contact us: firstname.lastname@example.org
Check your order
Upon receiving your order, please review the item received is correct and that there is no visible garment defect or damage.
Incorrect merchandise received
If you receive an item that is wrong, please contact us at email@example.com, with your order number and a brief explanation of the error. We will provide you with further instructions on how to return the item. As this is an error, we will provide you with a return shipping label to cover your shipping cost. We will send you the correct product promptly.
Defective or damage merchandise
If an item is defective or damage, please contact us at firstname.lastname@example.org, with your order number and a brief explanation of the problem. Please e-mail us a picture of the defective product if it is possible. We will provide you with further instructions on how to return the item. Upon inspection of the defective merchandise, we will be pleased to send you a replacement product or a refund.
ALL custom orders items are non-refundable.
** We do not accept EXCHANGES after 30 days from the date of purchase**
Our mailing address:
6819 Steeles Avenue West
The above address is for all mail correspondences and product returns. Incrediwear Canada is an online retailer and does not operate a store.
Shipping and Tax Policy
We ship our products by Canada Post. For our valued customers, we now offer FLAT shipping fees. FREE shipping for all Canadian orders over $100. Incrediwear Canada's promotion on free shipping over $100 is unfortunately limited to Canadian Provinces (remote and difficult to reach places excluded). As such your order requiring shipping outside this location will be subject to shipping charges as calculated by the postal services. Please see table below for more details.
Estimated Delivery Time: (4-10 business days)
Please note that delivery time periods are estimated and may be subject to change for reasons outside of our control.
Will I be charged sales tax?
All orders shipped within Canada are charged GST or HST.